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Need support?

We're happy to assist you.


Our goal is to support you as a partner in the safe and seamless installation, configuration, and operation of our products. We provide help with issues you are unable to resolve on your own. We place great importance on helping you learn through our support so you can tackle similar challenges independently in the future.



  1. Are you one of our partners?

    We provide support if you are registered with us as a partner and have purchased the relevant products through us.
    If you are an end customer, please contact your respective reseller directly.

  2. What does BOLL support include?

    If you're unable to resolve a problem on your own, we offer our partners free second-level support.

  3. When can you reach us?

    We are available during our office hours:
    Monday to Friday
    8:30 am - 12:15 pm
    1:30 pm - 6:00 pm

  4. Where can you find more information?

    Many links and information on manuals, firmware downloads, forums, status pages, security information, and cheat sheets can be found in the section «Helpful Links and Documents from Our Manufacturers» further down on this page.

  5. How can I open a ticket?

    In our partner area, a ticket system is available where you can open a ticket at any time.
    Link to the ticket system

    If you do not have access to the partner area, please contact us at .

  6. Do you have an urgent issue?

    Please call us during office hours at
    +41 56 437 6060 and ask for technical support.

  7. Which remote support software do you use?

    We use TeamViewer.
    Download the Quick Support client.

  8. Need other support?

    Feel free to contact us, and we will gladly look into your request.



Helpful links and documents from our manufacturers

Teamviewer

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